Any user set up as a CSR user type can access Buy Buckhead | Newport using their AD Authentication.
Request Access to Buy Buckhead | Newport
To request access: USBL colleagues requiring CSR access must email product-enablement@sysco.com. Once the request has been sent to the Enablement team, a request will be submitted through the access portal. Upon completion, CSR access will be provisioned in Buy Buckhead | Newport.
Logging Into Buy Buckhead | Newport
Upon logging in, the first thing you will need to do is select a customer. No product data will show until you select a customer.
In the top left of Shop, use the Select Customer drop-down to first select the OpSite name or number and then enter the account number for the customer you need to view.
Account results will populate after selecting an OpSite and then entering at least three letters or numbers for the account name or number. Your currently selected account will show at the top when applicable.
Once a customer is selected, you'll be able to search the catalog, view that customer's lists, and create or edit orders.
Navigating Buy Buckhead | Newport
The navigation bar allows you to navigate within Buy Buckhead | Newport. This bar will display throughout your shopping experience, allowing you to easily navigate where you need to go.
The Homepage is the default home page. You can navigate to this page from anywhere in Buy Buckhead | Newport by clicking on the Buckhead & Newport logo on the top left of the page.
On the Homepage, you will see the customer's most recent previous orders as well as today's delivery. If the customer does not have a delivery that day, this information won't display.
Scrolling farther down on the Homepage, you'll see the option to Shop by Category. Clicking on a category will begin a search and filter items that are in that category. A search bar is also housed within the navigation bar as well, allowing you to search by a keyword or an SUPC number.
The Products drop-down allows you to search within our Sysco Categories. Clicking on a category will begin a search and filter items that are in that category.
The Lists page contains all of the user's custom lists and their Purchase History. Their lists will display on the left-hand column of the page.
As a CSR, you can:
Add items to a list
Add list items to the cart
Remove items from a list
Re-sequence the order of items on a list
See item Inventory levels
Click on an item to view the Product Page
The My Orders page shows the customer's open, submitted, and historical orders.
As a CSR, you can:
Create an order
Submit an order
Download orders
Modify submitted orders
Cancel submitted orders
Reorder a historical order
View and download invoices on the Invoices Tab
As a CSR, you will not be able to click the Pay Invoices link on the Invoices tab.
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